Product Returns or Exchanges: You may return unopened skin care products in original packaging within 10 days of purchase accompanied by sales receipt for a full credit. Any opened purchases may not be returned. If any allergic reactions to product occurs, product must be returned immediately to receive a full credit, as most reactions occur within 24 to 48 hours.
Jewelry/Valuables: If possible, please leave your jewelry and valuables at home as you will not need it for your day spa visit. However, if you such items, be mindful of not leaving them behind in treatment rooms.
Communicating your Preferences: All aspects of treatment can usually be modified to your taste: amount of light, type of music, table temperature, and whether you choose to have a conversation or enjoy the treatment in silence. Feel free to ask questions. Your therapist or esthetician will appreciate knowing your thoughts and clarifying any issues you may have.
Pregnancy or Medical Conditions: Be sure to mention any medical information when you book an appointment. Certain treatments may not be advisable for you. Before your treatment begins, let your therapist or esthetician know of any medical concerns or if you’re wearing contact lenses before you have a facial.
Modesty Concerns: It is never required that you are unclothed in front of anyone at our day spa. Therapists are well trained in the “art of draping” which means that they leave the treatment room while you get under the sheet on the massage table, and they keep you covered at all times except for the area of the body they are massaging. They also leave the treatment room before you get up from the table.
What to Wear to your appointment: It doesn't really matter because you will be asked to remove your clothing. You will then be provided ways to stay covered as much as possible during your treatment.
This is a Professional Spa Establishment: Our trained therapists and estheticians are here solely to help improve your wellness and relaxation. If a therapist ever feels that a client is behaving inappropriately, they are authorized to stop the treatment immediately and direct you to the front desk.